A storefront window with a Google Maps pin digitally overlaid and the text Google Business Profile brightly glowing inside the store.
Google Business Profile

Google My Business is Now Google Business Profile

As of November 2021, Google My Business (GMB) is officially Google Business Profile (GBP). This rebrand reflects Google’s ongoing efforts to simplify how businesses manage their online presence. While the name has changed, its importance remains the same: GBP is the key to maximizing your visibility in local search results and attracting more customers.

What Does This Mean for Businesses?

The good news is that this transition is more about simplification than a complete overhaul. Your existing GMB profile automatically transitioned to GBP, and all your data, reviews, and settings remained intact. However, there are some key changes you should be aware of:

  • Direct Management from Search & Maps: You can now manage your GBP directly from Google Search or Maps. Simply search for your business name on Google or locate it on Google Maps, and you’ll see an option to edit your business information.
  • Streamlined Experience: The separate GMB website and mobile app are being phased out. You can access all management features through Search, Maps, and the simplified GBP website.
  • Focus on Local: This change emphasizes Google’s commitment to providing users with the most relevant and up-to-date local business information.

Why is Google Business Profile Important for Your Business?

In today’s digital landscape, having a strong online presence is non-negotiable, and GBP is your business’s digital storefront. Here’s why it’s crucial:

  • Enhanced Visibility in Local Search: When potential customers search for businesses like yours in your area, a complete and optimized GBP significantly increases your chances of appearing in the Local Pack and organic search results.
  • Increased Website Traffic & Foot Traffic: A compelling GBP with accurate business information, customer reviews, and engaging photos encourages users to click through to your website or visit your physical location.
  • Improved Customer Engagement: GBP allows you to interact with customers directly through reviews, questions, and answers, building trust and loyalty.
  • Valuable Insights: GBP provides detailed insights into how customers find your profile, the actions they take, and how your profile performs compared to competitors. These insights help you refine your online strategy for better results.

Optimizing Your Google Business Profile: Key Steps

Creating a GBP profile is just the first step. To reap the full benefits, follow these optimization tips:

1. Claim & Verify Your Business

Ensure your business is claimed and verified with Google. This confirms authenticity and allows you to manage your information.

2. Complete Your Profile Information

Fill out every section of your GBP thoroughly and accurately. This includes:

  • Business Name: Use your consistent, legal business name.
  • Address: Ensure it’s accurate and consistent across all platforms.
  • Phone Number: Use a local number if possible.
  • Website URL: Link to your website’s relevant landing page.
  • Business Hours: State your regular operating hours, including holidays and special closures.
  • Attributes: Select attributes that highlight your business’s features (e.g., outdoor seating, wheelchair accessible).
  • Business Description: Craft a concise, keyword-rich description that accurately represents your business and its offerings.

3. Choose the Right Categories

Selecting relevant categories helps Google understand your business and show it in relevant searches. Be specific and choose categories that accurately reflect your primary business activities.

4. Upload High-Quality Photos & Videos

Showcase your business with visually appealing images and videos. Include your logo, photos of your products or services, team members, and your physical location (interior and exterior). High-quality visuals attract attention and build trust.

5. Encourage and Respond to Reviews

Customer reviews are powerful social proof. Encourage satisfied customers to leave reviews on your GBP. Respond to reviews promptly and professionally, both positive and negative. This demonstrates that you value customer feedback.

6. Utilize Google Posts

GBP posts let you share timely updates, promotions, events, and news with your audience directly on your profile. Use engaging visuals and clear calls to action to encourage engagement.

7. Leverage Google Business Profile Q&A

The Q&A section allows potential customers to ask questions about your business. Monitor this section regularly and provide helpful and accurate answers. You can also preemptively answer common questions to provide readily available information.

8. Track Your Performance

Regularly analyze your GBP insights to understand what’s working and what needs improvement. Track metrics like profile views, website clicks, phone calls, and direction requests. These insights help you optimize your strategy for better visibility and engagement.

Stay Ahead of the Curve

Google constantly evolves its products and algorithms. Stay informed about updates and best practices to ensure your GBP remains optimized and your business stays ahead of the competition.

By understanding the importance of Google Business Profile (formerly Google My Business) and implementing effective optimization strategies, you can enhance your online presence, attract more customers, and drive business growth.

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Author: Matt Kallunki

Background and Experience Born in North Carolina and raised in a military family that moved frequently across North America, Europe, and Hong Kong, Matt Kallunki learned the values of adaptability and resilience from an early age. He enlisted in the Army National Guard at 17, bringing dedication and commitment to his service—a trait he has carried through every opportunity since. His education at Utah Valley University and later at Utah State University, along with diverse roles in technology, hospitality, and marketing, has shaped a career marked by innovation and leadership. As a veteran, Kallunki proudly leads Zing Business Systems, a veteran-owned and operated business. Inspiration and Innovation The constant throughout Kallunki’s career has been the importance of effective marketing—an insight first gained while running his initial restaurant. This understanding guided him through various entrepreneurial and consulting roles, eventually leading to the foundation of Zing Business Systems. Here, Kallunki has harnessed emerging technologies to provide small businesses with smart, scalable communication solutions. Zing Business Systems: Bridging Technology and Opportunity Zing Business Systems turns everyday challenges into growth opportunities. The company's flagship service, the Missed Call Text Back, ensures that small businesses never miss out on potential customer engagements. Kallunki equips his clients with tools that streamline communication, allowing them to focus on what truly matters—their core business and customer relationships. Customer Impact Kallunki's technology revolutionizes how businesses interact with customers. From automotive to professional services, he helps business owners centralize operations and automate routine tasks, significantly enhancing efficiency and customer satisfaction. Looking Ahead Dedicated to continuous innovation and expansion, Zing Business Systems is committed to empowering more businesses with effective communication tools. With over two decades of marketing experience and a lifelong passion for service, Kallunki is redefining standards in business engagement and management. More About Matt In addition to his professional pursuits, Matt Kallunki is a lifelong motivated learner with a diverse array of hobbies and interests that span both creative and technical fields. From open boat sailing and spear fishing to ham radio operation and gardening, Matt's activities reflect his broad interests and relentless curiosity. A Cold War to present military enthusiast and avid reader, he also indulges in audiobooks, constantly seeking new knowledge and adventures. As a certified scuba instructor and divemaster, Matt takes his passion for exploration below the water's surface, teaching others and enjoying the serene beauty of the underwater world. His love for hands-on creation is evident in his skills in woodworking and metalworking, while his technical acumen shines through in his interests in cybersecurity and networking. Photography is another passion, capturing moments from his ventures and everyday life, showcasing his artistic eye and attention to detail. Whether it’s running marathons, launching high-powered rockets, or nurturing his garden, each hobby Matt engages in reflects a facet of his dynamic personality and relentless pursuit of growth and excellence. Connect with Matt Kallunki You can connect with Matt and learn more about his work and Zing Business Systems through various platforms: Visit https://blog.zingacp.com/about-us-page for social and medial links.