Why Your Google Business Profile Phone Number is Important

In today’s digital age, your online presence can make or break your business. When customers search for products or services you offer, you want your business to appear in those local search results. And not just appear, but rank high on the first page! One crucial element of your online visibility is your Google Business Profile (GBP), formerly known as Google My Business. And at the heart of a successful GBP is an accurate and up-to-date phone number.

Your Google Business Profile phone number is more than just a contact detail; it’s a direct line of communication with potential customers. It’s often their first point of contact with your business, influencing their decision to choose you over competitors. A correct and easily accessible phone number can significantly impact customer experience, lead generation, and ultimately, your bottom line.

How to Add or Claim Your Phone Number

Getting started on the right foot is essential. Here’s a step-by-step guide on adding or claiming your business phone number on Google:

  1. Sign in to your Google Business Profile: Visit https://www.google.com/business/ and sign in with the Google account associated with your business.
  2. Find your profile: If you have multiple locations, select the location you want to manage.
  3. Access the Info section: In the left-hand menu, click on Info.
  4. Locate the Phone number field: You’ll find this section within the Contact module. Click the pencil icon to edit.
  5. Enter or edit your number: Input your complete phone number, including the country code and area code. Avoid using any extensions or special characters.
  6. Verify your number (if needed): Google may require you to verify your number. They might call you with a code or send a text message for verification.
  7. Click Apply to save your changes: Your phone number will be updated on your Google Business Profile.

Best Practices for Your Google Business Profile Phone Number

Simply adding a phone number isn’t enough. To maximize its effectiveness, consider these best practices:

Use a Local Phone Number

A local phone number builds trust and credibility with local customers, signaling you’re a genuine business operating in their area. It can lead to higher call volumes and improved local SEO rankings.

Ensure Number Consistency (NAP)

NAP stands for Name, Address, and Phone number. Maintaining consistency across all online platforms, including your website, social media profiles, and other directories, is crucial for building trust with both Google and your customers. Any inconsistency will be confusing to potential customers and to Google, which can affect your rankings in search.

Avoid Using Toll-Free Numbers (If Possible)

While toll-free numbers can be beneficial for broader reach, they don’t signal local presence as effectively. If you’re a locally focused business, prioritize your local number on your GBP.

Don’t Use Extensions in Your Primary Number

Keep it simple and easy to dial. Extensions can be added later in designated call tracking fields within your Google Business Profile dashboard.

Monitor Your Phone Number Regularly

Regularly check your GBP dashboard and make sure your phone number remains accurate, especially after any business changes. It’s also important to monitor customer reviews that mention your phone number for any positive or negative feedback. Respond to these reviews, address issues promptly, and show your customers you value their feedback.

Leveraging Your Google Business Profile Phone Number

Make your phone number work harder for your business. Implement these strategies to get the most out of it:

Use Call Tracking to Measure Success

Call tracking allows you to attribute calls to specific marketing campaigns or sources. By using unique numbers for different campaigns, you gain insights into what’s driving calls and optimize your strategies accordingly.

Set Up Call Reporting and Analytics

Google provides valuable data about calls received through your GBP. Access call history, call duration, and peak calling times in your dashboard. Analyze this data to understand customer behavior and tailor your business operations.

Utilize Google’s Call Reporting Features

Features like call reporting and Google Call History allow you to understand caller behavior, identify missed calls, and improve your responsiveness.

Common Issues with Google Business Profile Phone Numbers

Even with careful attention, problems may arise. Here’s how to tackle common phone number issues:

Incorrect Phone Number Displayed

Double-check your information within the Info section of your GBP dashboard. Ensure accuracy, including the area code. If the issue persists, contact Google My Business support for assistance.

Phone Number Verification Issues

Verification issues can occur due to various reasons, such as an incorrect number entered or a poor connection. Try verifying through a different method (call or text) or contact Google support for troubleshooting.

Managing Multiple Phone Numbers

For businesses with multiple departments or locations, use call tracking to set up dedicated numbers for each. This allows for better call routing and streamlined customer experience. You can also add these different department numbers as secondary phone numbers to your GBP listing.


Your Google Business Profile phone number is your digital lifeline to customers. By optimizing its presence, leveraging its capabilities, and swiftly addressing any issues, you empower your business for increased visibility, enhanced customer engagement, and ultimately, greater success in the ever-evolving digital marketplace.

Note: Zing Business Systems provides done-for-you solutions for Google Business Profiles or provides ideas and solutions for the DIY business owner.

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