Keap, formerly known as Infusionsoft, is a powerful CRM and marketing automation platform designed to help small businesses thrive. At the heart of Keap’s functionality lies the Keap login portal, your gateway to managing contacts, automating marketing campaigns, processing payments, and gaining invaluable insights into your business operations.

Accessing Your Keap Account: Step-by-Step Guide

Logging into your Keap account is straightforward. Follow these simple steps:

  1. Open Your Web Browser: Start by opening your preferred web browser (e.g., Chrome, Firefox, Safari).
  2. Navigate to the Keap Login Page: In the address bar, type and press Enter. This will take you directly to the official Keap login page.
  3. Enter Your Login Credentials: On the login page, you’ll find fields for your Keap application URL, email address, and password.
    • Keap Application URL: If you don’t know your application URL, your Keap account manager can provide it.
    • Email Address: Enter the email address associated with your Keap account.
    • Password: Enter your Keap account password.
  4. Click Login: After entering your credentials, click the Login button to access your Keap account dashboard.

Troubleshooting Keap Login Issues

While the Keap login process is generally seamless, you might encounter occasional hiccups. Here’s a guide to troubleshooting common login issues:

1. Forgotten Password

If you can’t recall your Keap password, don’t worry. You can easily reset it:

  1. Click Forgot Password?: On the Keap login page, click the Forgot Password? link located beneath the password field.
  2. Enter Your Email Address: A password reset prompt will appear. Enter the email address associated with your Keap account and click Send Reset Instructions.
  3. Check Your Inbox: Keap will send a password reset email to your inbox. Open the email and click the provided link.
  4. Create a New Password: Follow the on-screen instructions to create a strong, new password for your Keap account. Be sure to choose a password that is unique and difficult for others to guess.

2. Incorrect Application URL

If you encounter an error message related to an incorrect application URL, double-check the URL you’ve entered. Ensure there are no typos or extra spaces. If you’re unsure of the correct URL, contact your Keap account manager for assistance.

3. Account Locked

Multiple failed login attempts can lead to a temporary account lockout as a security measure. If your account is locked, wait a short period and try logging in again. If the issue persists, contact Keap support for help.

4. Browser Issues

Sometimes, browser-related problems can hinder logins. Try these solutions:

  • Clear Cache and Cookies: Clear your browser’s cache and cookies. Accumulated data can sometimes interfere with login processes.
  • Disable Browser Extensions: Temporarily disable any browser extensions or add-ons that might be interfering with the Keap login page.
  • Try a Different Browser: Attempt to log in using a different web browser. This can help isolate whether the issue stems from a specific browser or a more general problem.

Best Practices for Secure Keap Login

Protecting your Keap account is crucial for safeguarding your business data. Implement these best practices to enhance your login security:

1. Strong Password Hygiene

  • Unique Passwords: Use a unique password for your Keap account that you don’t reuse for other online services.
  • Password Complexity: Create a strong password that includes a combination of uppercase letters, lowercase letters, numbers, and special characters.
  • Regular Password Changes: Change your Keap password periodically, at least every few months, to minimize the risk of unauthorized access.

2. Two-Factor Authentication (2FA)

Enable two-factor authentication for your Keap account. This adds an extra layer of security by requiring a secondary verification code, typically sent to your smartphone, in addition to your password.

3. Secure Browsing

  • HTTPS: Ensure the Keap login page uses HTTPS encryption (indicated by a padlock icon in the browser’s address bar). This encrypts your login credentials during transmission.
  • Avoid Public Wi-Fi: When possible, avoid logging into your Keap account on public Wi-Fi networks, which can be vulnerable to security breaches. If you must use public Wi-Fi, use a VPN for added security.

4. Account Monitoring

Regularly review your Keap account activity for any suspicious logins or unauthorized changes. Keap provides activity logs to help you monitor account access.


The Keap login portal is your gateway to harnessing the full power of this robust platform. By understanding the login process, troubleshooting common issues, and implementing security best practices, you can ensure seamless access to your Keap account and safeguard your valuable business data. If you encounter persistent login problems, don’t hesitate to reach out to Keap support for assistance. They are available to help you regain access to your account and maximize your Keap experience.

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